💬 General Questions
What is The Tuff Towel?
The Tuff Towel is a waterproof, washable towel seat cover designed to protect your car seats from wet swimmers, gym sweat, sandy feet, muddy paws, spills and everyday mess. It’s made for Aussies who live a little rough and need a clean ride without the hassle.
Who is The Tuff Towel for?
Anyone who hits the beach, works up a sweat, owns a dog, drives after a surf — or just wants to protect their seats from life’s chaos. Whether you’re a tradie, surfer, pet lover or just want to keep your interior mint — this was made for you.
Do you sell anything else?
Right now, The Tuff Towel is our hero product. But more accessories (like rear seat covers and cleaning kits) are on the way.
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🚗 Fit & Compatibility
Will The Tuff Towel fit my car?
Yes — it’s a universal fit for any car, ute, SUV or 4WD with standard front bucket seats and a headrest. It slips on in seconds and stays put.
Does it work with side airbags?
Absolutely. The open-sided design ensures it won’t block or interfere with side airbag deployment. Always double-check with your manufacturer if you’re unsure.
Does it cover the back seat too?
Not yet, but a rear seat version is in the works. Stay tuned — it’s coming soon.
What are the dimensions?
Each Tuff Towel measures approx. 139cm x 66cm, giving solid coverage without being bulky.
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💦 Material & Care
What’s it made from?
• Terry towel top for softness and grip
• Waterproof inner barrier to block moisture
• Non-slip backing to prevent sliding
• Hooded headrest cover to keep it secure
Is it actually waterproof?
100%. It handles saltwater, sweat, spills and more. Your seats stay dry — guaranteed.
Can I wash it?
Yes — just throw it in a cold machine wash and hang it out to dry. Don’t tumble dry or iron. It’s built tough, not delicate.
How should I store it?
Roll it up, toss it in the boot, or keep it in the back seat. We’re working on a custom storage case for easy carry and travel.
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🚚 Shipping & Delivery
Do you ship across Australia?
Yep — fast, tracked shipping from Queensland to your door. Orders typically arrive within 2–5 business days.
Do you offer international shipping?
Not yet, but we’re expanding soon. If you’re keen, email us and we’ll try to work something out.
How can I track my order?
You’ll get a tracking number via email as soon as your order is dispatched.
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🔁 Returns & Exchanges
What’s your return policy?
We offer 30-day returns for any unused product in original condition. Not happy? Email us at thetufftowel@gmail.com and we’ll make it right.
Can I exchange my order?
Sure thing — just reach out and we’ll help sort it. You’ll only need to cover return shipping.
What if my Tuff Towel is faulty or damaged?
We’ve got you. If something’s not right, email us with a photo and we’ll send a replacement or refund.
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🛒 Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, Shop Pay, and more — all processed securely.
Is my payment info safe?
Absolutely. All transactions are encrypted and handled through trusted payment gateways. We never store your card details.
Can I cancel or change my order?
If your order hasn’t been packed yet, yes! Just email us ASAP at thetufftowel@gmail.com and we’ll do our best to help.
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🧑🔧 Bulk Orders & Partnerships
Do you offer discounts for fleets or tradie crews?
Yes! We love working with Aussie businesses. If you’re ordering for your team, get in touch at thetufftowel@gmail.com and we’ll hook you up.
Do you offer wholesale or retail partnerships?
We’re open to select stockists and collabs. Reach out to discuss wholesale opportunities.
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❓ Still Need Help?
Didn’t find the answer you’re looking for?
Shoot us an email at thetufftowel@gmail.com — we’re real people who respond fast.
